QuoteFlow · Request a quote & hide prices for Shopify
Last updated: 21 September 2026
These terms govern the use of QuoteFlow (the "App"), operated by Artep tech (Aleksandar Stančević PR Računarsko programiranje Artep tech), Subotica, Serbia — registration no. 68211425, tax ID 115243761 ("we", "us"). By installing or using the App you ("Merchant", "you") agree to these terms. If you do not agree, do not install or use the App.
The App lets merchants receive quote requests, hide prices on selected products, send priced quotes and let customers accept and pay them through Shopify checkout. The App is built on Shopify's platform and depends on Shopify's APIs, draft orders and checkout; features may be limited by Shopify's own rules.
Your use of Shopify, including checkout and payment processing, is governed by Shopify's own terms. We do not process, store or have access to card numbers; all charges are executed by Shopify and your payment gateway. Where these terms conflict with Shopify's Partner Program Agreement or API Terms, Shopify's terms prevail as between you and Shopify.
Subscription fees are shown on the App's plan page and billed by Shopify through Shopify App Pricing, in the currency and cycle shown there. Plans include the free trial shown on the plan page. Fees are non-refundable except where required by law or where we choose to refund at our discretion. We may change prices with at least 30 days' notice through the App or by email; continued use after the change takes effect is acceptance of the new price. We do not take a percentage of your sales.
You are responsible for the prices, discounts, shipping, validity and notes you put in a quote, and for honouring quotes your customers accept. Tax is calculated by Shopify from your store's settings; you are responsible for those settings. Payment happens in Shopify checkout; chargebacks, disputes and refunds are handled between you, your customer, your gateway and Shopify. Price hiding relies on Shopify's checkout rules and your theme; we do not guarantee that a price can never be seen by any means.
We aim for high availability but do not guarantee uninterrupted or error-free service. We may modify, suspend or discontinue features, and may release updates that change how the App works. We will use reasonable efforts to announce material changes in advance.
The App is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the App will meet your requirements or operate without interruption or error. Nothing in the App is legal, tax or financial advice.
To the fullest extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, sales, data or goodwill, arising from or related to the App, even if advised of the possibility; (b) we are not liable for lost sales, quotes not delivered or accepted, prices seen by customers, chargebacks, refunds, or any amounts owed between you and your customers; and (c) our total aggregate liability for all claims relating to the App is limited to the subscription fees you paid to us for the App in the three (3) months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the extent permitted by law.
You will defend, indemnify and hold us harmless from any claims, losses, liabilities, damages and expenses (including reasonable legal fees) arising from your products or services, your quotes, refund or cancellation terms, your customers' claims, your breach of these terms or of applicable law, or your use of the App in a way not permitted by these terms.
Our handling of personal data is described in our Privacy Policy, which forms part of these terms. You are the controller of your customers' data; we process it on your behalf to provide the App. You must have a lawful basis to share customer data with us and to send the emails the App sends on your behalf.
The App, its code, design and content are our property or that of our licensors. You receive a limited, non-exclusive, non-transferable licence to use the App with your Shopify store while you have an active subscription. You must not copy, modify, reverse-engineer, resell or create derivative works of the App. Your store content and data remain yours.
You may uninstall the App at any time; your subscription ends according to Shopify's billing rules. We may suspend or terminate your access immediately if you breach these terms, if your use creates risk or liability for us, or if required by Shopify or by law. On uninstall, products leave quote mode, pending quotes expire, and we delete your data as described in the Privacy Policy. Sections 5, 7, 8, 9, 11, 13 and 14 survive termination.
These terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-law rules. The competent court in Subotica, Serbia, has exclusive jurisdiction over any dispute arising from these terms or the App, and you consent to that jurisdiction, except that we may seek injunctive relief in any competent court. To the extent permitted by law, any claim must be brought within one (1) year of the event giving rise to it, and claims may only be brought individually, not as part of a class or representative action. If you are a consumer in a jurisdiction whose mandatory law grants you different rights, those rights are not affected.
If any provision of these terms is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them to a successor of the App. These terms, the Privacy Policy and the plan page are the entire agreement between you and us about the App. We may update these terms; the date above shows the current version, and material changes will be announced in the App or by email at least 14 days before they take effect.
Artep tech (Aleksandar Stančević PR Računarsko programiranje Artep tech), Subotica, Serbia — registration no. 68211425, tax ID 115243761 · support@arteptech.com